Marina Attendant Victoria Full-time

The Role of Marina Attendant

Supports the Director of Operations and the Marina Attendant team in the day to day
operations of the Marina including assisting with berthing and welcoming vessels to
the marina, processing guest moorage, maintaining a safe and clean environment
throughout the marina and grounds.

Essential Duties and Responsibilities

Primary Responsibilities:
• Ensure you follow the Victoria International Marina guiding values;
• Ensure superior customer service levels are met;
• Completing moorage, utility and retail transactions;
• Performing daily dock walks;
• Operate the marina tender to escort marina guest tenders in and out of the marina
• Assisting with unloading delivery trucks and transporting items to guest vessels;
• Assist with parking/directing customer vehicles to assigned spots in parkade;
• Answering the marina phones and assisting customers with all enquiries;
• Responding to VHF radio calls and directing vessels into the marina;
• Ensure all property associated with the Marina, as well as the parking lots and associated
landscaping is managed to a quality standard suitable to the community, our
customers/visitors and our team members;
• Ensure that the marinas’ physical plant and fixed assets are carefully maintained, cared
for, and secured when necessary;
• Ensure the marina floats, cleats, rub rail, bull rail and kiosks are kept clean at all times
and to the high standards expected of our customers;
• Assists with an operating black water pump out from vessels;
• Ensure that all garbage and recycling are removed and separated into proper bins;
• Active participation in the Health and Safety Committee;
• Completing other tasks as directed.;

Job Requirements:
Education and Technical Skills: (*Preferred but not required)
• PCOC – Pleasure Craft Operators Card
• ROC-M – Radio Operators Certificate – Marine
• Mechanical Aptitude as an Asset
• Working knowledge of MS Office, Google and hand-held devices
• Emergency First Aid and C.P.R.
• Basic Cash Handling Skills
• Leadership and organizational skills

• Experience working with a team of diversified employees
• Boating and marina experience an asset
• Experience providing exceptional customer service
• Ability to work with limited supervision
Physical Requirements:
• Standing and walking for extended periods of time
• Ability to work outside in a variety of weather conditions
• Ability to lift up to 50 lbs., carry and bend

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